FAQ

Where I can get drivers?

You can get drivers for all fingerprint scanners in our offering at http://shop.innovatrics.com/pages/downloads

Do you offer logon software?

No, unfortunately we don’t provide/sell logon software.

Where I can get support for purchased fingerprint scanners?

We are covering first level support for all hardware products that we offer. Please feel free to submit your support ticket at http://support.innovatrics.com/ or contact us at support@innovatrics.com

Are there any applications available together with fingerprint scanners?

We provide drivers for all fingerprint scanners. You can find them at http://shop.innovatrics.com/pages/downloads 

How I can get fingerprint image from scanner?

You will need to use drivers for your OS and Image Acquisition SDK (this comes with drivers).

What is the warranty for you hardware products?

All our hardware products are covered by one year international warranty.

Where do you ship?

We ship worldwide,  information about shipping are available at http://shop.innovatrics.com/pages/shipping-options-and-international-shipping