FAQ

What is the difference between a development license and a runtime license?

Runtime license are to be used in the production phase only and cannot be used for developing your applications.

Where can I download drivers?

You can get drivers for all fingerprint scanners in our offering at http://shop.innovatrics.com/pages/downloads

Where I can get support for purchased fingerprint scanners?

We are covering first level support for all hardware products that we offer. Please feel free to submit your support ticket at http://support.innovatrics.com/ or contact us at support@innovatrics.com

How I can get fingerprint image from scanner?

You will need to use drivers for your OS and Image Acquisition SDK (this comes with drivers).

What is the warranty for you hardware products?

All our hardware products are covered by one year international warranty.

Where do you ship?

We ship worldwide,  information about shipping are available at http://shop.innovatrics.com/pages/shipping-options-and-international-shipping