Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a refund will be issued within 5 business days.


Late or missing refunds 
If your approved refund takes longer than 10 business days to arrive, firstly check your bank account. 
Next, contact your credit card company, it may take some time for your refund to be processed.
Next, contact your bank. They should be able to clarify the issue.
If you have followed all of the above steps and there are still some irregularities within the status of your refund, please contact us at
sales@innovatrics.com.


Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@innovatrics.com and send your item to: Innovatrics s.r.o., Pri Vinohardoch 82, 83106 Bratislava, Slovakia.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


Shipping
To return your product, you should mail your product to: Innovatrics s.r.o., Pri Vinohardoch 82, 83106 Bratislava, Slovakia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.